Six Steps to Delivering a Consistent Customer Experience
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For over two decades, John Kennedy has been speaking and consulting to the independent garden center community, and has created a process to drive relevance, revenue and relationships with your customers…one interaction at a time. John will share his toolbox with the audience to allow them to follow a simple and effective process to delivering an exceptional and consistent customer experience.
Your brand is important and the products you sell are important as well. The price that you charge is no where near as important as the experience you deliver each and every day. John will change your approach to retailing and offer you the next steps to take to drive transaction counts and units sold to the next level in 2026.
John Kennedy
John Kennedy is a speaker and author specializing in strategic planning, benchmarking, culture creation, on-boarding, retention processes, leadership development and teamwork, and accelerating sales within the horticulture industry. Over the past 25 years, Kennedy has presented to nearly 500,000 audience members worldwide, delivering a dramatic and sustainable impact on many companies and associations within the horticulture industry.