Overview (All sessions)

Six Steps to Delivering a Consistent Customer Experience

For over two decades, John Kennedy has been speaking and consulting to the independent garden center community, and has created a process to drive relevance, revenue and relationships with your customers…one interaction at a time.  John will share his toolbox with the audience to allow them to follow a simple and effective process to delivering an exceptional and consistent customer experience. 

Bridging the Communication Gap Between Multiple Levels of Leadership

Whether you are in the field as a foremen or part of a successful install or maintenance crew, the same challenges exist that stop companies from going for good to great—Effective Communication.  Join John Kennedy as he helps break down these barriers and open up the chain of command and lines of communication with effective techniques for techs and listening skills for leaders. The outcome will be a clear approach to communication that is supported by a memorable exercise you will want to take back to your teams. 

 

Integrated Approaches for Turf Health: Insights from 2025

Each growing season brings distinct challenges for turf management. In 2025, prolonged heat and humidity increased disease pressure, followed by late-season heat and drought that stressed turf and amplified grub damage. This presentation will review key disease, insect, and weed issues from 2025 and outline cultural practices and pesticide strategies for maintaining high-quality turf.

Blending Hardscapes and Softscapes for Cohesive Design

Blending hardscapes and softscapes is about creating harmonious relationships within the landscape. These relationships connect design principles with spatial organization to produce a cohesive composition that enhances both the aesthetic appeal and functional performance of the space.

Let’s explore how the hard and soft elements of a landscape interact to form a balanced and engaging environment.

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