Creating a Snow Response Plan - GGOL-GH

Developing a snow response plan that is specific to your customers’ needs and your equipment is essential to running a profitable and successful snow and ice management company. Rick Kier, CSP, will provide information, examples, and tools compiled over years of managing winter weather that will help you build a professional, systematic snow response plan for your snow services. You will learn to:

Design a process to respond to any snow or ice event
Develop contingency plans for equipment failure
Improve communication during an event
Handle customer complaints and calls more effectively
Remain calm and composed during the worst events