Anne Obarski

Merchandise Concepts
Anne Obarski is a professional speaker and CEO of Merchandise Concepts, working with companies who want to become “contagious” ….on purpose.
Anne is a highly requested speaker for nursery and landscape associations and businesses within the U.S. and Canada. She has been a contributing columnist to Garden Center Magazine and is the author and co-author of 5 books on customer service and newest book, "Make Your Customer Service CONTAGIOUS".
She has spoken internationally to more than 100,000 business people over the last 32 years and says she is addicted to the green industry and is determined to challenge you to make your business contagious, on purpose.


Track: Landscape Design/Build, Retail, Turf & Landscape Management
Jan 23 2017 - 1:00pm

In this world of "always open", do your current customers and potential customers receive exceptional customer service at every possible point of connection 24/7?   If they don’t, do you know why and how to fix it?  We are all part of a 1.5...

Track: Retail
Jan 23 2017 - 2:00pm

You can’t rely on 20+ good weekends anymore to maintain and grow a good nursery business. If Starbucks can get their best customers to come back to their stores 20+ times a month, then what can you do to attract YOUR customers to come back at...

Track: Retail
Jan 23 2017 - 3:00pm
Call them what you want — Millennials, Generation Y, Generation We — it doesn’t change the reality that most of them grew up just as one era ended and another began. They’re old enough to remember what life was like before high-speed Internet,...
Track: Retail
Jan 24 2017 - 9:00am

Your customers rate your “performance” every time they come in contact with you and your store. Their critique starts with what they see, hear and experience.  We'll explore how color, lighting, inventory control, merchandising, smells, sounds...